Trading Standards

Consumer Direct

If you are not happy about goods or services that you have purchased and cannot get a satisfactory response from the supplier or shop, the first port of call should now be Consumer Direct. Apart from dealing with complaints, it also contains a wide variety of advice including how to find a trusted local trader.

To contact Consumer Direct, you can either phone on one of the numbers listed below, or send an email to explain your problem. The advice and information is free.

When Consumer Direct is open

  • 8:00am – 6:30pm Monday to Friday
  • 9:00am – 1:00pm Saturday
  • Closed on bank holidays and public holidays
  • By phone (08454 04 05 06)
  • By email

The Sale of Goods Act (SOGA)

The Office of Fair Trading has launched a new online resource to help sales staff comply with the law when customers buy or return goods. The Sale of Goods Act (SOGA) is one of the main laws that relates to the purchase of consumer goods. SOGA covers elements such as quality of goods, how they are described when being sold, whether they are fit for purpose and when a customer is entitled to a refund. The SOGA hub is a free online resource for retailers and includes a simple at-a-glance guide to the law, detailed explanations, practical example and training materials and a quiz. The materials can either be used as they are or incorporated into existing staff training programmes, making them suitable for both small and large firms. The material is also tailored to be suitable for people dealing with various levels of consumer contact.

You can find the online resources on the SOGA website

Leicestershire Trading Standards

In light of new legislation, Leicestershire Trading Standards Service is able to offer a much expanded Business Advice and Training Service. It has a dedicated telephone line on 0116 265 8000, on which business people can obtain free advice. Its web pages can be found on the County Council web site .

  • As well as giving one-off advice, it offers talks to groups of traders on both civil & criminal trading law, covering particular business sectors and particular aspects of law. A few examples of subjects:-
  • Many businesses have a problem drawing up standard, enforceable and legal contract terms & conditions;
  • With the enormous increase in web based business, the Distance Selling Regs etc can be a minefield for someone coming new to this method of retailing;
  • The 'new' remedies under the Sale of Goods Act still cause confusion to many businesses;
  • How many used car dealers know how they stand when trying to disclaim the mileage of a car?

The web site carries advice and information for businesses on:

  • Fair Trading
  • Product Safety
  • Food monitoring
  • Road Traffic
  • Petroleum & Explosives
  • Animal Health & Welfare
  • Metrology (weights & measures)
  • Information & Advice

The Trading Standards Service also provides free advice on starting an e-business.

So, whether you are a new business or you have been established for years, give us a call on 0116 265 8000 to see what we can do for you.

Consumers needing advice or wanting to report a problem should NOT contact the County Council but should ring Consumer Direct (details above).